Customer Service

This blog is starting to turn into a Lenovo ad, but this time, there are no good factors to my recent experience. My X61 Tablet died, completly braindead, no power, no nothing. Unfortunatly I left it a bit longer than was nessary due to home moving, going back to university, restarting and old job and starting a new one, aswell as becoming Design Editor for my university’s independent newspaper. Eventually, I made the call to Lenovo, and they were great as always with dealing with my query. After posting off the laptop (the week of the 18th of October), minus hard drive and battery (call it paranoia), I waited. And two weeks-ish later, the laptop arrived (4th October), and all was well after a motherboard replacement. ...

I’ll try and keep this as short and sweet as possible. From the looks of my google analytics page(if anyone has a blog or site, i hightly recommend it) people were very interested in my experiences with lenovo, and I’m sorry for not updating. About a week after my previous post, the problem continued to get worse until it simply wouldn’t boot. I called Lenovo Ireland and (after a suprisingly short hold time) as soon as i said the magic number “2100” I was asked for my product and serial numbers and an address i wanted the new hard drive shipped to. Now, there was a slight hiccup where the outsourced phone operator recorded my serial number incorrectly, but that was fixed very speedily. ...

Just off the phone with Clove saying that my shiny new black eee 900 is winging its way to my homestead, which unfortunatly is not wer i am, but at least i wont be losing any time for revision (read: have any other reasons not to study) I have to say I’m really disappointed with Asus’s attitude to they’re british customers regarding the battery issue and i really cant say any more about it except that were paying above the board globally, and not getting an equivalent product and an even less equivilant service. ...

After 20+ years with Ulster Bank (All hail Henry Hippo), and with countless computer, customer service, overdraft, and credit card problems, I’m jumping ship to Santander on the advice of my friends, colleagues and family. It hasn’t gone so well. Credit Background I’ve been a good boy, when it comes to finance. No loans other than Student No Car No Mortgage No Dependants Reasonable ‘Disposable income’ (even if that income is usually ‘disposed’ in either bars and restaurants or gadgets) Been employed in one form or another since I was 15 A few slip ups on the credit card but always paid back within the next month A few slips over the overdrafts an undergrad, but who didn’t? Currently well out of my overdraft So I called in last week, asked what paperwork I’d need to move my account, was given great assistance and told ‘We’ve got you an appointment next week and we can sort it all out’ ...